Click on the Register button on the top of our web page.

On the Registration form, you need to fill in the following information:

• your first name
• your last name
• your email address
• your cell phone number
• a password you can remember
• select whether or not you would like to receive our newsletters

Then click on the Create account button to submit your registration form.

On the next page, we shall confirm that your registration was successful and you will be given the option of completing some additional information which will make the checkout process super fast. If, however, you would prefer to start shopping right away, you can always complete the additional information during checkout.

Should you choose to complete the additional info, please fill in:

• how you found out about us
• a day time phone number
• a valid delivery address
• a billing / invoice address (if different from your delivery address)

Once complete, click on the Submit button to submit the form.

If your registration is not successful, the relevant error message in red font will appear on the web page. Please read this message to see what you need to do before submitting the form again.

If this error message does not help you to continue, please contact us at [email protected].

How to search

Our search engine is very simple to use. Just type any number of words about the product that you're looking for, and the search engine will return all products that match all of the words. The more the words or the more specific the words, the more specific the search.

The words that you enter can be in any order, and can be taken from any part of the product. For example, to find books written by a particular author, just enter the authors name. If you're looking for a particular book by that author, you could add a word or two from the book's title. Of course, if you know the ISBN, you could just search for that.

The search engine does not do word stemming. This means that for example, 'run' is different to 'runs', which is different to 'running'. If the product you're looking for could contain any of a number of variations or alternate spellings of a word, then try individual searches for each variation.

The search engine always searches for products within the selected product tab, which is displayed in the tab list below the search text. You can change the category that will be searched by selecting a different one, or by selecting a sub-category within the browse tree on the left hand side of the page.

If you can't find what you're looking for, always try searching in a higher level category, as it's possible that it might not be catalogued, or it might be catalogued differently to what you're expecting. If you find a product that is mis-filed, please email [email protected] to let us know about it.

Happy hunting!

Searching tips:

• You will always search within the category that you are currently looking. Therefore, rather click on the correct product type tab at the top before searching.
• If you know the ISBN or barcode of the item, type it in exactly with no spaces in between.
• Try using fewer words, leaving in the most important keywords. Remember that our search engine will only give you results for all the words you type in.
• Try taking out any numbers you've typed in (for example '2' or 'two')
• If you get too many results when searching for the title, also type in an author/artist's name.
• Books are sometimes missing an author's first name, so try not to include it in your search.
• To remove a keyword from your search results, insert the word into the search engine with a minus attached to the left of the word (without a space), for example: -keyword.
• Make sure that you are using the correct spelling. If you are not sure, type it into Google - usually Google will say "do you mean..." if you did not spell it correctly.
• If the word you are entering could be one word or two separate words, try both variations.
• Try changing words such as 'Management' to 'Managing' if you're not sure which version is correct.
• If you can't find what you are looking for, just send us an email with all the details you have on the item, and we will let you know if it is available. Our email address is [email protected].

How to browse

All products at Loot.co.za are grouped into hierarchical categories. It is possible for one product to belong to several categories. The highest level of categories corresponds with the tabs at the top of the page.

If you hover your mouse over a high level category, a drop down tab menu containing the relevant sub-categories will appear below the high level category. Clicking on a category in this list will result in the sub-categories within that category being displayed in a navigation tree on the left hand side of the page. By selecting any of the categories in this list, products from the selected category will be displayed on the main part of the page. Products are ordered by popularity with the most popular products being displayed first. By using the See more buttons on the right side of the page, and page numbers and <prev and next> buttons at the bottom of the page, it is possible to page through the products in the category.

Some categories in the navigation tree have more detailed sub-categories. If you click on one that does have sub-categories, the sub-categories will be listed (indented) below the parent category and the list of products displayed on the page will relate to the category that is selected.

Once you’ve located the item you want to buy, click on the title to open the item’s detail page. The detail page includes information on the availability of the product, as well as how long it will take us to get it for you.

If the item is available, click on the Add to cart button. If you are wanting to order more than one, click this button again. As you add items to your cart you will see the item count, in your cart at the top of the screen, increase.

To remove items from your cart or change the number of copies that you have selected, click on the Edit button on your cart. On the next page, you will be able to change the number selected or click on the Delete button next to the item to remove it from your cart. You can then click on the Proceed to checkout button to checkout your cart.

All prices displayed on Loot.co.za include VAT.

Once you are happy with the items in your cart and you are ready to place your order, click on the Checkout button on the right hand side of the screen.

If you have recently signed in or registered you will proceed directly to the next web page, otherwise you will now need to sign in or register.

To sign in, enter your email address and password and then click on the Sign in button.

If you haven't registered with us then click on the Create account button and, on the next page, fill in and submit the registration form.

At this stage of the checkout process, you will be able to select the delivery address (and billing address if different from the delivery one), select the delivery method that you would like to use and see what the delivery cost (if any) will be. We will also tell you what the latest date is that we expect to be able to dispatch your order by.

If required, you will be able to add a new delivery address to your list. To do this, click on the New Delivery Address button and complete the address information that is displayed in pop up form.

Please note that as you change your selected delivery method, the delivery cost could change and, if it does, the new total will be displayed in My cart on the right hand side of the screen.

Once you are happy with the delivery address and delivery method that you have selected, please click on the Proceed to payment button.

On the next page we will give you your order number and the payment options:

• Pay by credit card (Adumo)
• EFT or bank deposit
• Voucher code or Gift Voucher
• Zapper (PayFast)
• Ozow (i-Pay)
• Payflex
• Mobicred
• SCode
• Payjustnow

If you don't pay for your order, it will automatically expire after two business days if no payment is received. Please contact us on [email protected] to request an extension on this payment window period.

If you have a credit on your Loot account, you will need to choose the "use credit" option so the amount is deducted from your order. 

Delivery

Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

Please note that the time taken to ship an item is listed on each product's detail page. For example, "Usually shipped within 2-5 working days" means that it will take us 2-5 working days to get the product from our supplier. The delivery times listed below apply once we ship the item to you.

Delivery options at a glance

* Please note, delivery costs outside of regional areas may vary and will be displayed on checkout.

Detail

We currently offer four methods of delivery.

• Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. We currently offer three courier options.
• Priority courier. In main centres, this will reach you the next business day after we ship your order.
• Standard courier. In main centres, this will reach you within 1 - 2 business days after we ship your order.
• Economy courier. In main centres, this will reach you within 1 - 3 business days after we ship your order.

Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

• Pargo - Click and Collect. Powered by Pargo, Loot can now deliver to 2600 pick up points nationwide. Pargo offers the option to collect your parcels at the closest pick up point to you. Once your order has been shipped, your parcel should be ready for collection within 2-5 business days, however, Pargo will notify you via sms and/or email when it is at your chosen Pargo pick up point. Please note, currently we only offer this option for parcels that are under 7kgs.
• Collection. You can also collect your parcel from our office at in the Westlake Business Park. For directions to our office

  To get to the our offices, take the M3 south from Cape Town until you reach the end of the motorway.  Turn right at the traffic lights. At the next set of traffic lights, turn right again into Westlake Drive.

  If you're coming from Ou Kaapse Weg, turn right into Steenberg Rd at the traffic lights at the bottom of the hill.  Then take a left at the next set of traffic lights into Westlake Drive.

  From Westlake drive, continue straight, go through the traffic circle and the Westlake Business Park security, into Bell Crescent.  Take your first right, follow the bend to the left.

  Just after the bend you will see Khutaza Park on your right.  You will find our reception through the third set of glass doors (Unit 3).

Our office hours are Monday to Friday 8:30am - 4:30pm, and we're open for collections on Saturday from 8:30am - 1:00pm. We are not open on Sundays or public holidays. We don't charge for delivery if you choose to collect.

Add the delivery time, based on which delivery method you choose, to the time we expect it will take us to order the items from our suppliers to work out when your order should arrive

To see what the delivery costs and times would be for the items in your cart, click on the Checkout link at the top of the page. You can still add to or edit the items in your cart after clicking on the Checkout link.

To find out the availability of the item, click on the title of the item and view the information displayed in green font.

• "usually dispatched within ... ", means that our suppliers have stock and this is the usual time it takes to dispatch the item to you when sourcing it from this supplier.
• "Special orders from this supplier are normally fulfilled within 6 - 8 weeks", means that our supplier does not have stock of this product at present, but we can create a special order for you.
• "Supplier out of stock". There will be no Add to cart button available but you can add the item to your wishlist and we shall email you when it becomes available. Just click on the Add to wishlist button to do this.
• "We are not yet accepting orders for this product". There will be no Add to cart button available but you can add the item to your wishlist and we shall email you when it becomes available. Just click on the Add to wishlist button to do this.
• "To be released ..." and "we are accepting orders", then we advise the dates between which we should dispatch this to you. If you order this item with other available items, then we will only dispatch your order once all the items on your order have arrived.

After you have clicked on Pay by credit card, fill in your credit card details into the online form and submit the form. If your credit card is 3D Secure compliant, you will be redirected to your bank's website. Your bank should send you a one-time pin, which you need to enter onto the website to authenticate the transaction.

We will confirm if the payment was successful and is now awaiting review or if the authorisation is failing.

If you would like to use the budget facility on your credit card (and your card is not already stored with us), first click on the Pay by credit card button. On the next page where you fill in your card details, there will be an option to select either 6 or 12 months budget option (for payments of R1000+).

If you would like to use the budget facility and you already have a credit card stored with us, then ensure that you do not choose to pay with the stored card, as this will automatically process the payment on straight. You will need to select the option to pay with a new card and fill in your card details again.

Take down our bank details provided after the order is placed.

You need to use your order number as the reference on your deposit/transfer.

On the deposit slip, fill in your order number on the form where it asks for “Dep. reference”.

For internet banking, the place to insert your order number is usually marked “Beneficiary's reference”.

We will only process your order once the payment has reflected on our bank account.

It can take up to three days for us to receive and process your direct deposit/transfer.

Cheque payments are subject to a 7 day clearance period and we will only process your order after the cheque has cleared.

We will send you an automated email at the time we assign your payment to your order.

As long as you have ensured that the order number was used as the reference, then there is no need to send us the proof of payment.

What is Ozow (i-Pay)?

Ozow (i-Pay) is an automated electronic funds transfer (EFT) payment processor that allows for electronic funds to be transferred inter-bank directly into a seller’s bank account, in real-time. Currently Ozow (i-Pay) can process an Instant EFT when shoppers have accounts with South Africa’s six major banks in South Africa: ABSA, FNB, Nedbank, Standard Bank, Capitec and Investec.

It takes the hassle out of manual EFT payments.

How it works:

1. Select Ozow (i-Pay) as your payment option during checkout.
2. Select your bank from the list presented.
3. Login using your internet banking credentials.
4. Select an account to pay from.
5. The automated process will navigate and populate the relevant fields on your behalf in the background.
6. Your bank will send you an OTP (one-time password) or mobile authentication to your mobile phone to verify the payment.
7. Once you have successfully authorised your payment, the transaction is marked as complete.
8. Pay sends a notification to the seller on the outcome of the transaction and in turn, the seller will process your order immediately. There is no need to send through a proof of payment and no need to wait for the funds to reflect in the seller’s bank account.

What are the Benefits of using Ozow (i-Pay)?

You have a lot of advantages. In particular, you can expect:

• with Ozow (i-Pay) you don't need to register
• you don't require a credit card
• faster delivery of the goods you order online, as the supplier will receive confirmation of the transaction immediately
• all of Loot's banking information will be automatically populated.

That's what makes this payment method so convenient.

Is it safe?

• Ozow (i-Pay) guarantees the highest levels of security when paying online
• Ozow (i-Pay) has a Thawte EV SSL encryption certificate which gives our payment processing service an extremely high level of security, ensuring that all messages travelling between your browser and Ozow (i-Pay) are encrypted
• Ozow (i-Pay) acts as a proxy between the buyer and the bank to facilitate a faster, safer and easier payment process for both the buyer and the seller
• Your online banking login details are NOT stored by Ozow (i-Pay)
• Thanks to the two-factor authentication procedure (with confidential login details and confirmation code) using Ozow (i-Pay) is more secure than paying with a credit card

What is Zapper?

Zapper is an easy payment method whereby you can scan a QR code on the Loot.co.za website with your smartphone at checkout in order to make an online purchase.

How does Zapper work?

• Download the Zapper app on your smartphone, complete your profile, load your credit, debit or cheque cards.
• On the checkout page, choose Zapper as your payment method.
• Scan the QR code which will be visible on the payment page with the Zapper app.
• Select the card you wish to pay with and hit the pay button.
• Once the payment is complete you'll automatically be taken to our confirmation page and your order will be processed.

What is MasterPass?

MasterPass by MasterCard® is a free digital wallet service that makes online shopping safe and easy by storing all of your payment information in one convenient and secure place.

How do I get started using MasterPass?
1. In order to pay using MasterPass you must have the MasterPass App on your smartphone. The MasterPass App can be found at:

• Google Play
• Apple App Store
• Blackberry Store
• Windows Store

2. Activate your phone

To secure your device for MasterPass payments, the App will send one SMS. Your normal mobile network rates will apply. This will only happen once.

3. Setup your MasterPass account

Your MasterPass account will allow you to save contact and billing information securely on the MasterPass system.

4. Add your bank card to your MasterPass account

You can add credit, debit, or reloadable prepaid cards from MasterCard, Maestro and Visa.

5. You are now ready to shop at Loot.co.za with MasterPass by MasterCard.

How do I pay using MasterPass?

When you’re ready to check out, simply choose to pay using MasterPass. We’ll then send you over to the MasterPass payment page.

MasterPass will present a code on screen. Use the MasterPass App on your smartphone to scan the code and authorise your payment.

Once payment has been authorised you will be returned to Loot.co.za to receive your order confirmation.

Where can I get further information on MasterPass?

For MasterPass account help visit the MasterPass Support FAQs at http://www.mastercard.com/za/masterpass/help.html

Get an account with South Africa’s largest digital credit provider!

Mobicred is digital credit provider. When you apply for Mobicred you could qualify for up to R50,000* credit in less than 15 minutes*.

Repay your balance via a convenient debit order, where your monthly minimum repayment is just 10% of your outstanding balance.

If you don’t have an account already, please note we can't reserve stock of your item while your application is processed. Start your application now.

Once you have a Mobicred account, simply select Mobicred as your payment option when you checkout.

Apply for Mobicred.

Legal stuff

*Ts & Cs apply. Select automated income verification and accept pre-agreement.

Mobicred is powered by RCS Cards, a registered Credit and authorized Financial Services Provider. NCRCP 38/FSP 44481.

The displayed monthly payment amount is indicative monthly pricing for 12 months at 21.25% interest per annum including a monthly fee but excludes a once-off account Initiation Fee. Please note the annual interest rate is subject to change.

New! Spend and earn with Discovery Miles on loot.co.za

Now you can spend your Discovery Miles on a variety of products available on loot.co.za. Discovery Miles is the e-currency you earn every time you make a qualifying transaction with your Discovery Card. You can even pay with both Rands and your Discovery Miles.

It’s easy to pay with your Discovery Miles

1. Browse loot.co.za
Choose what you want to buy in the usual way, adding the items to your cart.

2. Choose Discovery Miles
Go to “check out” and select to pay with Discovery Miles. Click Pay Now.

3. Log in securely
You’ll be redirected to a secure Discovery Miles page, operated by PayU. Log in with your Discovery Miles user name and password.

4. Pay using Discovery Miles and Rands
On the next screen, select the amount of Discovery Miles to use for your order. Your amount to pay will show on the left, under the loot.co.za logo.
Note: you can pay the full amount of your order with Discovery Miles. Or, if you don’t have enough, top up with any Visa or Mastercard credit card by completing the details in the credit card section.

5. Note your order confirmation number
After you confirm the payment, you’ll be directed to the loot.co.za order confirmation page, showing your order number. You will also receive confirmation of your order via email. Your purchase will soon be on its way!
Note: If you are not directed to the loot.co.za order confirmation page and/or do not receive the order confirmation email, please contact Loot Customer Services on [email protected] or 087 820 5668.

What Discovery Miles can’t pay for

Discovery Miles is unfortunately not available for:
1. Products on pre-order. Please order these separately.
2. Orders under R20.
3. Travel Offers

You can now also earn up to 10 times Discovery Miles when you pay using your Discovery Card in our shop!

Your Discovery Miles Multiplier is based on your Vitality status:

Who to contact if you need help paying with Discovery Miles

Need help placing your order with Discovery Miles? Please contact loot.co.za on [email protected] or 087 820 5668.

For queries about your Discovery Miles balance, please call DiscoveryCard on 0860 11 22 73.

Happy shopping with Discovery Miles on loot.co.za

What is Payflex?

New! Pay with SCode

What is SCode?

SCode, the smart and secure payment solution. Enabling you, the consumer, to pay in cash for your Loot orders, across an extensive national network of SCode payment outlets.

How it works:

1. Once you have finished shopping, proceed to checkout.
2. Select SCode as your payment method.
3. Click print, to receive your SCode barcoded statement.
4. Head down to a SCode approved store.
5. Present statement at either a Money Market, or at the Teller.
6. The cashier will scan the barcode and request payment.
7. Once paid, a receipt will be issued.

Where can I pay for my Loot purchase, using SCode?

You can currently pay for your online shopping at Shoprite, Checkers, Checkers Hyper, House & Home, OK Furniture and Usave at the Money Market kiosks and at the Tellers at the South African Post Office.

Does it cost me anything?

There is no cost to use SCode to pay for your online shopping.

Can I pay with Cash, Debit and Credit Card?

Yes, you can use cash, debit or a credit card to make payment.

Do I get a proof of payment?

Once you have made payment, you will be issued with a receipt of purchase.

What do I do with the receipt once I have paid?

Keep your receipt as proof of payment - once you have received your purchase, it can be discarded.

How long do I have to make payment after ordering onine and printing my SCode barcoded statement?

You will have 4 working days to make payment after placing a successful order online.

About 3D Secure

3D Secure is an improved authentication system for making online credit card payments and has been implemented to increase security and decrease fraudulent use of cards.

Once you are signed up for 3D Secure, any new payments you make online with your credit card should automatically redirect you to your bank's 3D Secure system for authentication. Your bank will then SMS a one-time pin to your cell phone. You will need to enter this pin on the website to authenticate the transaction.

Only you and your bank have access to the one-time pin.

Visa call their 3D Secure system Verified-by-Visa. MasterCard call their system SecureCode.

How to sign up for 3D Secure

Contact your bank to enrol:

Absa - https://acsabsa.bankserv.co.za/Activation

First National Bank - Log on to FNB Online Banking

Nedbank - https://acsnedcor.bankserv.co.za/Activation

Standard Bank - https://acssb.bankserv.co.za/Activation?fiID=3

If your bank is not listed above, please contact your bank for more information. Not all credit card issuers currently support 3D Secure (for example American Express and Diner’s Club).

If you’re not enrolled in 3D Secure

If your bank is 3D Secure compliant, you do need to enrol with 3D Secure in order to make payments online with your credit card. If your issuing bank is not 3D Secure compliant, you may still use your credit card. We will contact you if we are unable to accept the payment. Alternatively, we do accept payments by EFT or deposit into our account, and also accept cash payments at our office.

After you have placed your order we shall send you an automated email, with the subject line "Acknowledgement of loot.co.za order ...", confirming the order.

If, however, you have already submitted a credit card payment or we have received your direct deposit, this email, with the subject line "Confirmation of loot.co.za order...", will confirm that we've received your payment.

If we receive your payment at a later stage, we will send you another automated email, with the subject line "Confirmation of loot.co.za order...", confirming we've received your payment.

At the point at which we dispatch your order to you, we shall send you an automated email, with the subject line "Delivery of loot.co.za order...", that will provide details of the delivery. If you are collecting your order, this email will provide directions to our offices and the parcel number you need to bring in order to claim your parcel.

To use wishlists or to buy goods from Loot.co.za, you need to be a registered customer. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

Our wishlists allow you keep lists of products that you're interested in. You can also use them as a way of listing items that you would be interested in receiving notification as to when a particular items becomes available to order or if there is a reduction in price.

Wishlists can be either private or public. Only you are able to see your private wishlists. Other Loot.co.za shoppers can see your public wishlists if they know your email address, and can select items from the list to buy for you. Other customers can see only the unallocated items in your wishlist, so we prevent you getting the same gift twice!

You can set up as many wishlists as you want to, giving each a different name. This can be useful if you want to separate things that you want to buy for yourself from those that you want other people to buy for you. In this case, you could use two wishlists, the first private and the second public. If you have a family, you could set up a wishlist for each family member.

To create a wishlist, go to your Wishlists page by clicking on the Wishlists button at the top right of the page and click the Add new wishlist button. You may be asked to enter your password at this point. On the next screen, type in a unique name for the wishlist and check the box if you want the wishlist to be private. Now press the Submit button.

You will see an Add to wishlist button on every product detail page. Just click it to add the product to your wishlist. If you have several wishlists, a combo-box next to the button lets you select the target wishlist. If you want more than one of an item, you can add it to the wishlist again.

Your wishlists page always lists all your wishlists. To change the settings for any wishlist, click the corresponding Change wishlist settings button. The form that follows allows you to change the name or privacy setting for the wishlist, or to assign a delivery address to the wishlist. Assigning a delivery address to a wishlist is optional and makes it easier for other customers to deliver gifts to you. Note that assigning a delivery address to a public wishlist means that other people will be able to access the address.

Should you wish to remove items from your wishlist, go to your wishlists page, and press the Delete button next to the item to remove. If you want to remove all the items on the wishlist, press the Clear this wishlist button. If you want to delete the entire wishlist, press the Delete this wishlist button.

When someone else looks at your public wishlist, they will only see those items that haven't yet been put in someone else's cart or order. When viewing you own wishlist, you will always see all the items, whether they are allocated or not. Items that are allocated include information on whose cart or order includes those items.

To use wishlists or to buy goods from Loot.co.za, you need to be a registered customer. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To use someone else's wishlist to buy a gift for them, the first step is to find their wishlist. You can find the wishlist by typing in their email address in the space provided on the wishlists page, and then pressing the Search button to display it.

To buy an item from the wishlist, first click on the item's title or image to bring up the detail page for that product. Now press the Add to cart button to add that item to your cart. If there is no Add to cart button on the detail page, it means that the product is not currently available and you will have to choose another item.

After you've added the item to your cart, that item is reserved for you to buy and no-one else will be able to buy the same item. You can verify that the item in your cart is linked to the wishlist by pressing the Your cart button at the top of the page. Next to the item it should say From a wishlist belonging to ... If you delete the item from your cart, it automatically becomes available for someone else to purchase again.

All you need to send a gift voucher to someone is their email address. The person you are sending the voucher to does not need to be registered at Loot.co.za when you create the voucher, but they will need to register before they can claim the voucher.

To send someone a voucher, you need to be a registered customer. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To create a voucher, first go to your Gifts and Wishlists page. Now press the Send a gift voucher button. At this point, you may need to enter your password before the voucher form is displayed.

On the voucher form, fill in the amount for the voucher, and the email address of the person to send the voucher to. If you want to send a message along with the voucher, just type it into the space provided. The message sent will be formatted exactly as you type it in, with line breaks and spacing preserved.

Finally, if you know that the recipient is already a registered Loot.co.za customer, you may want to click on the checkbox at the bottom of the form. When you check this box, we will verify that the recipients email address is registered at Loot.co.za, and we will prevent anyone else from claiming the voucher.

When you're happy with the information on the voucher form, press the Pay for this voucher button to choose a payment method. From this point onward, the voucher will be listed on your voucher history page.

On the next screen, you can choose how you would like to pay for the voucher. Just select the appropriate option and follow the instructions provided. It's that easy!

We will send you an email message confirming the voucher immediately. Once we have approved payment for the voucher, we will send it to the recipient. At the same time, we will send you another message letting you know that the voucher has been activated. We will also let you know when the recipient claims the voucher.

Notes:

• If your account has a positive cash balance, that will be used first when paying for the voucher.
• If the balance on its own is sufficient to pay for the voucher, you will not be asked to select a payment method.
• Vouchers may be used to pay for orders at Loot.co.za, but they may not be redeemed for cash or used to pay for other vouchers. 

To claim a voucher, you need to be a registered customer.  If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To claim your voucher, first make a note of the 10 character voucher code listed on the voucher. It's easiest to highlight it and then press Control-C to copy it to the clipboard so that you don't type in the wrong code by accident. You will be able to paste it into the correct space later by pressing Control-V.

If you received a promotional voucher from Loot.co.za, you can only claim the voucher during the checkout process. Simply add the items you want to your trolley and click the Checkout button on your cart. You will find a space to paste in your voucher code on the payment screen of the checkout process. 

If you received a gift voucher from someone you know, you could claim it during the checkout process as outlined above, but you can also claim it to your customer account for later use. To do this, go to your gifts and wishlists page. Now fill-in the 10 character voucher code in the space provided, and press the Claim voucher button. If the voucher is claimed successfully, the next screen will confirm that the voucher amount has been added to your account.

Notes:

• Once you've claimed a voucher, the voucher amount is added to your voucher balance, and may be used to pay for future orders. You do not have to spend the entire voucher on one order, and you also use the voucher to pay for several different orders.
• Vouchers may be used to pay for orders at Loot.co.za, but they may not be redeemed for cash or used to pay for other vouchers.
• If you have any orders waiting for payment at the time that you claim your voucher, the credit from the voucher will automatically be allocated to those orders. 
• Terms apply: Promotional Vouchers cannot be transferred or redeemed for cash.Note that if you are claiming a voucher which has been distributed for Marketing purposes, then only 1 voucher can be claimed against an order i.e. only 1 voucher per order will be allowed. Loot reserves the right to terminate or expire promotional vouchers at any time at their own discretion. 

If you feel strongly about a particular product and would like to share your view with others, you can submit a review for that product.

To submit reviews, you need to be a registered customer. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To create a review, first locate the product that you want to review, and click on its title to display the detail page. At the bottom of the page, click the Review this button. You may be asked to enter your email address and password at this point.

On the screen that follows, select an appropriate rating for the product, between and , and type in the review text. When typing in the review text, only use line breaks where you want them to appear when the review is displayed.

Once you're happy with the review text, press the Submit button to submit it. We currently vet all reviews submitted, so it may take a day or two before your review is displayed on the site.

You can keep track of all the reviews you've written using your account's reviews page.

If you feel strongly about a particular product and would like to share your view with others, but don't want to write a review, you can submit a rating for that product.

To submit product ratings, you need to be a registered customer. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To create a rating, first locate the product that you want to rate, and click on its title to display the detail page. At the bottom of the page, click the Rate this button. You may be asked to enter your email address and password at this point.

On the screen that follows, select an appropriate rating for the product, between and and press the Submit button. Your rating will generally take effect immediately. The rating displayed for a product is an average of all the ratings submitted for that product.

You can keep track of all the products you've rated using your account's ratings page.

As a registered Loot.co.za customer, you can recommend products as alternatives or supplements to other products. If you're not already registered at Loot.co.za, click on the Register button on the top of our web page.

To make a recommendation, first make a note of either the product code (ISBN for books), or the id of the product that you want to recommend. The product that you're recommending must be in our database.

Next, find the product that you want to associate your recommendation with. On the detail page for that product, find the recommendation form. Now enter the product code or id of your recommendation in the space provided, and select whether you are recommending your product as an alternative or supplement.

Press the submit button to send the recommendation to us. That's it!

You can review the recommendations that you've made using the product supplements and alternatives links on your account menu.

The Loot.co.za referral program is a program whereby any of our customers can earn vouchers in return for referring new customers to Loot.co.za. You can also find out more about the referral program by consulting the referral FAQ. You can refer people you know by sending them an email message (or we can send one on your behalf). You can also refer people that visit your website by including Loot.co.za product links or banner ads on your web pages.

You will earn a R50 voucher to spend on purchases of R250.00 or more, for each new customer that you refer. Referral vouchers are issued on completion of the referred customer's first order. These vouchers are not transferable and may not be exchanged for cash.

Links

Referrals are tracked using a "cookie" that is set when the person clicks on one of your specially formatted links. You can get the link that you need to send to your friends by clicking the Referral links link accessible from your account once you've signed in. The same page also provides links that you can use to display banners and product links on your web pages.

If you just tell your friends about Loot.co.za, that won't earn you referrals - you need to get them to click on the link that you email to them, or that you display on your website.

When one of your referrer links is clicked, we will set a "cookie" on the web browser of the person who clicked the link. You don't need to worry about the mechanics of this process, but the net result is that if the person uses that browser to register on Loot.co.za before the cookie expires, then you will be recorded as that person's referrer. The cookies that we set expire after a month. If the person already has one of our referral cookies set when your link is clicked, the existing cookie takes precedence.

Referrals are only recorded using the mechanism above. We cannot change or set a person's referrer once that person has registered on Loot.co.za.

Other

You may not make use of affiliate or referral links as part of a Loot.co.za funded campaign. For example, if we have opted to buy paid advertising on your web site, or if you are charging Loot.co.za for clicks or impressions, then the links that you use may not include your affiliate or referrer id.

You may not include links on your website if your website contains material that is of an offensive, racist, or pornographic nature.

Banner images that you display on your website may not be altered in any way, and must be served from a Loot.co.za web server - you may not make local copies or serve the images from your web server.

If we change the referral fees or commission structure, then the new fees and structure will apply to all referrals that become eligible for payment from that point onward, even if the referred customer registered on Loot.co.za before the change.

These referral program guidelines should be read in conjunction with the normal Loot.co.za Terms and Conditions of Use.

In addition to the referral program, we also have an affiliate program which is aimed at more prominent web sites that need to earn cash for referrals rather than vouchers.

The Loot.co.za affiliate program is a program whereby participating organisations can earn money by promoting Loot.co.za to visitors to their websites. This program is aimed at prominent websites and portals that need to earn cash for referrals rather than vouchers. Most people should use our referral program instead.

In order to become an affiliate, you first need to register as a customer on Loot.co.za, and then fill in the affiliate application online.

You will earn 5% of the value of the first order for each customer that you refer. Earnings for a referred customer become eligible for payment when that customer's first Loot.co.za order is completed. If that customer subsequently returns items on that order to Loot.co.za for credit, no referral fee will be payable for that customer.

Affiliate earnings are calculated and paid monthly as long as cumulative affiliate commission is greater than R100. The calculation of the amount will take into account orders that were completed in the previous month and will also include commission from previous months if the R100 payment threshold has not been met. 

Links

Referrals are tracked using a "cookie" that is set when the person clicks on one of your specially formatted links. You will be given the format of your links when become an affiliate.

When one of your affiliate links is clicked, we will set a "cookie" on the web browser of the person who clicked the link. The result is that if the person uses that browser to register on Loot.co.za before the cookie expires, then you will be recorded as that person's referrer. The cookies that we set expire after a month. If the person already has one of our referral cookies set when your link is clicked, the existing cookie takes precedence.

Referrals are only recorded using the mechanism above. We cannot change or set a person's referrer once that person has registered on Loot.co.za.

Other

You may not make use of affiliate or referral links as part of a Loot.co.za funded campaign. For example, if we have opted to buy paid advertising on your web site, or if you are charging Loot.co.za for clicks or impressions, then the links that you use may not include your affiliate or referrer id.

The affiliate program is only applicable to owners of a their own website, for example you cannot apply for a link that is intended for a Facebook business page.

You may not include links on your website if your website contains material that is of an offensive, racist, or pornographic nature.

In connection with your participation in the program you will comply with all applicable laws, ordinances, rules, regulations, orders, licenses, permits, judgements, decisions, and other requirements of any governmental authority that has jurisdiction over you, including laws that govern marketing email.

If we change the affiliate fees, then the new fees will apply to all referrals that become eligible for payment from that point onward, even if the referred customer registered before the change.

Payment will only be processed to a South African bank account, we cannot process payment to any international banks.

Any product related data provided by Loot.co.za to you is to be used only on your website as specified on your affiliate application and approved by Loot.co.za and may only be used for the purpose of driving web traffic to Loot.co.za, and increasing the sales of Loot.co.za. This applies to all data provided by Loot.co.za in original form and also parts and modified versions thereof. Any page on your website that makes use of product information provided by Loot.co.za must have a clear and visible link to relevant product page or pages on the Loot.co.za website. Product data must be treated confidentially and may not be disseminated to third parties other than as outlined above.

Termination

Either Loot.co.za or you may close the affiliate account at any time and without notice. In the event of such termination, you agree to remove all links to Loot.co.za from your website and delete all product related data provided by Loot.co.za from your computers within 14 days of the closure of the affiliate account, including data in original form and also parts and modified versions thereof. No commissions accrue to closed accounts.

These affiliate program guidelines should be read in conjunction with the normal Loot.co.za Terms and Conditions of Use.

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