This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
After sales Service of Engineering Industrial Assets comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management."
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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.
After sales Service of Engineering Industrial Assets comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management."
Imprint | Springer International Publishing AG |
Country of origin | Switzerland |
Release date | 2014 |
Availability | Expected to ship within 12 - 17 working days |
First published | 2014 |
Authors | Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez |
Dimensions | 235 x 155 x 21mm (L x W x T) |
Format | Hardcover |
Pages | 318 |
Edition | 2014 ed. |
ISBN-13 | 978-3-319-03709-7 |
Barcode | 9783319037097 |
Categories | |
LSN | 3-319-03709-9 |