Boomerang! - Coach Your Team to be the Best and See Customers Come Back Time After Time! (Paperback)
Nick Drake-KnightQuality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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Product Description
Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.
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Product Details
General
Imprint | Pollinger In Print |
Country of origin | United Kingdom |
Release date | October 2007 |
Availability | Expected to ship within 10 - 15 working days |
First published | October 2007 |
Authors | Nick Drake-Knight |
Dimensions | 216 x 140 x 13mm (L x W x T) |
Format | Paperback - Trade |
Pages | 260 |
ISBN-13 | 978-1-905665-51-8 |
Barcode | 9781905665518 |
Categories | Books - All Books  Books - Business & EconomicsBusiness & managementManagement & management techniquesQuality Assurance (QA) & Total Quality Management (TQM) |
LSN | 1-905665-51-2 |
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