This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.
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This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.
Imprint | Springer-Verlag |
Country of origin | Germany |
Release date | December 2010 |
Availability | Expected to ship within 10 - 15 working days |
First published | 2003 |
Editors | August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer |
Foreword by | M. Hammer |
Dimensions | 235 x 155 x 16mm (L x W x T) |
Format | Paperback |
Pages | 294 |
Edition | Softcover reprint of hardcover 1st ed. 2003 |
ISBN-13 | 978-3-642-05532-4 |
Barcode | 9783642055324 |
Categories | |
LSN | 3-642-05532-X |