Business Process Change - Reengineering Concepts, Methods and Technologies (Hardcover)

Global competition, sluggish economies and the potential offered by emerging technologies have pushed firms to fundamentally rethink their business processes. Business Process Reengineering (BPR) has become recognized as a means to restructure aging bureaucratized processes to achieve the strategic objectives of increased efficiency, reduced costs, improved quality and greater customer satisfaction. Business Process Change: Reengineering Concepts, Methods and Technologies provides extensive coverage of the organizational, managerial and technical concepts related to business process change.

Among some of the topics included in this book are: process change components; enablers of process change; methodologies, techniques and tools; team-based management; effective adoption of BPR.