Complex Responsive Processes in Organizations - Learning and knowledge creation (Hardcover)

The past decade has seen increasing focus on the importance of information and knowledge in economic and social processes, the so-called 'knowledge economy'. This is reflected in the popularity amongst managers and organizational theorists of notions of learning, sense-making, knowledge creation, knowledge management and intellectual capital in organizations and more recently, of emotional intelligence as an important management skill.

Complex Responsive Processes in Organizations:
*argues that the systems thinking view of knowledge creation is no longer tenable
*questions the belief that organizational knowledge is essentially codified and centralized
*develops the alternative perspective of Complex Responsive Processes of relating, drawing on the complexity sciences for analogies with human action
*places self-organizing interaction at the centre of the knowledge creating process in organizations
*sees learning and knowledge creation as processes of power relating that are emotional as well as intellectual, creative as well as destructive, enabling as well as constraining
*understands organizational knowledge to be located in the relationships between people in an organization and to reflect the qualities of those relationships.