Excuses, Excuses, Xcuses - For Not Delivering Excellent Customer Service - and What Should Happen! (Paperback)
Darryl S. Doane, Rose D. SloatSick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
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Product Description
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
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Product Details
General
Imprint | Hrd Press Inc.,U.S. |
Country of origin | United States |
Release date | 2015 |
Availability | Expected to ship within 10 - 15 working days |
First published | November 2001 |
Authors | Darryl S. Doane, Rose D. Sloat |
Dimensions | 178 x 114 x 13mm (L x W x T) |
Format | Paperback |
Pages | 118 |
ISBN-13 | 978-0-87425-614-7 |
Barcode | 9780874256147 |
Categories | |
LSN | 0-87425-614-3 |
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