Managing Public Disputes: A Practical Guide for Government, Business & Citizens' Groups (Paperback, 2nd Ed.)
S. L. CarpenterFor more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:
- Ten proven principles for managing conflict
- A comprehensive framework with step-by-step procedures for creating productive outcomes
- Seven illustrative case examples
- Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
- Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
- Eight tasks targeted for designing an overall strategy for managing public disputes
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Product Description
For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:
- Ten proven principles for managing conflict
- A comprehensive framework with step-by-step procedures for creating productive outcomes
- Seven illustrative case examples
- Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
- Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
- Eight tasks targeted for designing an overall strategy for managing public disputes
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Product Details
General
Imprint | Jossey-Bass Inc.,U.S. |
Country of origin | United States |
Release date | August 2001 |
Availability | Expected to ship within 12 - 17 working days |
First published | 1988 |
Authors | S. L. Carpenter |
Dimensions | 231 x 154 x 22mm (L x W x T) |
Format | Paperback |
Pages | 293 |
Edition | 2nd Ed. |
ISBN-13 | 978-0-7879-5742-1 |
Barcode | 9780787957421 |
Categories | |
LSN | 0-7879-5742-9 |
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