The Human Resources Scorecard - Measuring the Return on Investment (Hardcover)

'The Human Resources Scorecard: measuring the return on investment' is the first book to provide a comprehensive, step-by-step process for m easuring return on investment in human resources programs. Based on th e classic ROI definition of earnings divided by investment, the ROI Pr ocess developed 20 years ago by co-author Jack J Phillips aids manager s in determining and improving the bottom-line impact that human resou rce programs have on an organization. The ROI Process provides six add itional measures in the form of a scorecard to track and monitor the t otal impact of the human resource programs.