The book explains how the forms fit into business processes, explains why and how each section should be completed, and guides the reader in the most effective ways to utilise the documents.
Updates to the fourth edition include a new section on buying, selling and valuing businesses; how to run effective workshops; revised complaints procedures; website privacy; Turnover Tax updates; permissions-based marketing essentials; and a revised section on the Consumer Protection Act – including guidelines for drafting a Customer Service Policy.
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The book explains how the forms fit into business processes, explains why and how each section should be completed, and guides the reader in the most effective ways to utilise the documents.
Updates to the fourth edition include a new section on buying, selling and valuing businesses; how to run effective workshops; revised complaints procedures; website privacy; Turnover Tax updates; permissions-based marketing essentials; and a revised section on the Consumer Protection Act – including guidelines for drafting a Customer Service Policy.
Imprint | Bookstorm |
Release date | 2014 |
Availability | Expected to ship within 12 - 17 working days |
First published | February 2014 |
Authors | Lesley-Caren Johnson |
Dimensions | 296 x 211 x 17mm (L x W x T) |
Format | Paperback |
Pages | 362 |
Edition | 4th Edition |
ISBN-13 | 978-1-920434-63-2 |
Barcode | 9781920434632 |
Categories | |
LSN | 1-920434-63-1 |